Outsource USA is a Philippines-based offshore outsourcing company that builds dedicated customer service teams to help businesses scale support operations efficiently.
Deliver better customer experiences — without increasing overhead.
From inbound calls to email and chat support, our offshore teams help companies handle high-volume customer interactions with consistency, speed, and professionalism.
Save up to 80% on operational costs with our competitively priced services.
Our virtual assistants are thoroughly vetted and trained to ensure top-notch performance.
Customizable services tailored to your specific needs.
Customer service outsourcing allows companies to delegate customer-facing operations to trained offshore teams.
With Outsource USA, you get dedicated offshore teams that:
We evaluate your current customer service workflows.
We recruit and structure your offshore support team.
Your team is trained on your tools, scripts, and SOPs.
We help you expand and optimize your support operations.
We build offshore customer service teams across multiple channels:
Outsource USA is not a freelancer marketplace. We build dedicated offshore teams designed for long-term integration into your firm.
What makes us different:
Offshore teams can handle calls, email, chat support, scheduling, and customer follow-ups.
Yes. Outsource USA provides full-time, dedicated agents aligned to a single client.
Yes. Agents are trained to follow your scripts, tone, and customer experience standards.
Yes. Philippines-based teams are widely used for U.S. customer support due to strong English proficiency and cultural alignment.
Pricing is based on team size, role complexity, and support requirements. The model focuses on full-time staffing rather than per-task pricing.
Businesses outsource customer service to:
Accounting and bookkeeping firms managing high volumes, seasonal demand, or rapid growth.
Reduce operational workload, improve efficiency, and scale your firm without the constraints of local hiring.
We create a tailored pool of candidates just for you. You get us the requirements, we get to work.
We have pre-recorded the interview of each candidate, so you can view them at any time and get a feel.
You like someone, you hire them. They are available to get started ASAP and work American hours!
